Shipping Policy
Customs Regulations
Please accept our sincere gratitude for visiting and buying at Wigs and Lace House. In the following, you can find our Shipping Policy.
Shipping to the United States
All orders are sent within 3 business days. On holidays, orders are not shipped or delivered.
Shipping may be delayed by a few days if we have a large volume of orders. Please allow for additional transit time for the delivery of your order. Please be aware that we will notify you through email or phone if there will be a substantial delay in shipping your item.
Costs of shipping & estimated delivery
Your order will be sent for a fixed rate inside the US. If a shipping firm raises its tariff, shipping rates may change.
Delivery will be made via Cash on Delivery
Weather circumstances or emergency events can often cause delivery delays.
Orders for Confirmation of Delivery and Tracking
Shipping confirmation emails and text messages with your tracking number are sent to you after your purchase has shipped (s). Within 24 hours, the tracking number will be active on the website.
When it comes to damaged or missing items during shipment, Wigs and Lace House is not responsible. If you got a damaged order, please contact the shipping company to make a compensation claim.
Before making a claim, please save all packaging materials and damaged products.
Return policy
Cancellation Policy
The Wig and Lace House team thanks you for visiting and buying at our site. We’re here to help if you’re not completely happy with your purchase.
Returns
You have 3 calendar days from the day you got the item to return it. As a prerequisite of eligibility for a return, the item has to be unopened and in the same condition as was received by you when purchased.
Please ensure that your item is in its original packaging.
The Order# or proof of purchase is required for your item.
Getting in touch with us
To find out how to return an item, please send us an email at the following address: [email protected]